Sales, Marketing, Customer Service and Social Media

The Objective of this Blog and Page:

The objective of this blog is to provide CEOs, Senior Executives and Human Resource (HR) Managers, ideas and methods to increase: engagement, productivity, retention, sales and profitability for organizations of all sizes and which can benefit their employees. These can apply, most times also, to Non-Profit organizations.

This blog is based on 35+ years experience with Fortune 100, and SME's (both public and private), as well as Turnaround and Change Management experience, actual present-day field observations and data, as well as current research, published and unpublished.

Links to Articles from this blog and elsewhere about Sales, Marketing, Customer Service & Social Media:
Another Customer Service Issue for Samsung. Is it Endemic? 

Managing Expectations and Marketing - Samsung

In 2012 the Top 20 Countries for Business per a recent Bloomberg Study

Customer Service and The Wait-Time Misery Index 

New Demographics about older populations in the US: Old-Age and Divorce  

Risks in IT Security and Storage for 2012

United Breaks Guitars - Song 3 - YouTube Video 

United Breaks Guitars Song # 2 - YouTube Video 

United Breaks Guitars - Original YouTube Video - Over 11 Million Views

Keys to Customer Loyalty Drivers and the Need for Sales People Who Deliver Value

Algorithms and Their Effect on Searches Engines and Social Media and What You Get in the Way of Results  


Social Media's Banging on Marketing's Door 


Sales Characteristics for Success that are innate?

Sales Talent Management or Beating the Odds for Even greater Sales Success - Oct. 28, 2011

Evolution of Social Business Networks toward specialized markets and verticals. A threat to LinkedIn?

Different Selling Techniques - Challengers vs Relationship Builders, vs Lone Wolves vs Hard Workers vs Reactive Problem Solvers

Managing Relationships in Business and Personal Lives 

Sales Talent Management or Beating the Odds for Even greater Sales Success - Oct. 28, 2011

Four Critical Technologies to Consider

Is the customer always right? Different views or perspectives


The Difference in building great teams is usually Mind-Set - Siemens


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