The objective of this blog is to provide CEOs, Senior Executives and Human Resource (HR) Managers, ideas and methods to increase: engagement, productivity, retention, sales and profitability for organizations of all sizes and which can benefit their employees. These can apply, most times also, to Non-Profit organizations.
This blog is based on 35+ years experience with Fortune 100, and SME's (both public and private), as well as Turnaround and Change Management experience, actual present-day field observations and data, as well as current research, published and unpublished.
Links to Articles from this blog and elsewhere about Sales, Marketing, Customer Service & Social Media:
Another Customer Service Issue for Samsung. Is it Endemic?
Managing Expectations and Marketing - Samsung
In 2012 the Top 20 Countries for Business per a recent Bloomberg Study
Customer Service and The Wait-Time Misery Index
New Demographics about older populations in the US: Old-Age and Divorce
Risks in IT Security and Storage for 2012
United Breaks Guitars - Song 3 - YouTube Video
United Breaks Guitars Song # 2 - YouTube Video
United Breaks Guitars - Original YouTube Video - Over 11 Million Views
Keys to Customer Loyalty Drivers and the Need for Sales People Who Deliver Value
Algorithms and Their Effect on Searches Engines and Social Media and What You Get in the Way of Results
Social Media's Banging on Marketing's Door
Sales Characteristics for Success that are innate?
Sales Talent Management or Beating the Odds for Even greater Sales Success - Oct. 28, 2011
Evolution of Social Business Networks toward specialized markets and verticals. A threat to LinkedIn?
Different Selling Techniques - Challengers vs Relationship Builders, vs Lone Wolves vs Hard Workers vs Reactive Problem Solvers
Managing Relationships in Business and Personal Lives
Sales Talent Management or Beating the Odds for Even greater Sales Success - Oct. 28, 2011
Four Critical Technologies to Consider
Is the customer always right? Different views or perspectives
The Difference in building great teams is usually Mind-Set - Siemens
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